Pool Opening & Closing
How long does a pool opening take?
Most pool openings take approximately 1–2 hours, depending on the size of the pool, condition, and equipment setup. Additional time may be required if the pool has excessive debris or requires extra attention.
Will my pool be clear and ready to swim after opening?
Not immediately. Our opening service removes heavy debris and starts the system, but water clarity depends on the pool’s condition. Additional cleanings and chemical balancing are often required to achieve a fully clear, swim-ready pool.
Do you remove leaves during opening or closing?
No. Leaf and heavy debris removal is not included in standard opening or closing services. This can be quoted separately if needed.
What do I need to do before my pool closing appointment?
Customers are responsible for lowering the water level to approximately 2 inches below the tile line prior to our arrival. Ensuring clear access to the pool and equipment area is also recommended.
Weekly Maintenance & Service
How often should my pool be serviced?
For most pools, weekly maintenance is recommended to keep water balanced, equipment running properly, and the pool clean throughout the season.
What is included in weekly maintenance?
Weekly service includes up to 30 minutes of cleaning (skimming, brushing, light vacuuming, and basket emptying), water testing and balancing, and a routine system check. A mid-season filter cleaning is also included.
Do you provide chemicals?
Yes. Chemicals are supplied as needed during maintenance visits and billed separately based on usage.
What areas do you service for weekly maintenance?
Weekly maintenance is currently offered to customers located within approximately 10 minutes of our shop to ensure consistent and reliable service.
Do you work on green or neglected pools?
Yes, but these services are not included in standard maintenance. Green-to-clean treatments and heavily neglected pools are quoted separately based on condition.
Repairs & Equipment
Do you repair or replace pool equipment?
Yes. We specialize in pump and filter replacements, system upgrades, and equipment troubleshooting. We install and service high-quality equipment to ensure long-term performance.
Are you certified to work on pool equipment?
Yes, absolutely. Aquascape Pools is a Jandy and Pentair certified service center and dealer, allowing us to install and service equipment to manufacturer standards while maintaining warranty compliance.
Do you service pool heaters?
Yes. We service, diagnose, and repair most pool heaters, including both gas heaters and heat pumps. Whether your heater is not turning on, shutting off unexpectedly, or not maintaining temperature, we can identify the issue and recommend the appropriate solution.
Upgrades & Automation
Can I control my pool from my phone?
Yes. With automation systems like Pentair IntelliCenter or Jandy AquaLink, you can control your pool and spa, lighting, temperature, and equipment directly from your smartphone or tablet.
Do you offer pool automation installation?
Yes. We design and install automation systems that allow you to easily manage your pool or pool/spa combination with reliable, user-friendly controls.
Safety & Protection
What are the benefits of upgrading to a safety cover?
Safety covers provide a secure, anchored system designed to help prevent accidental entry, unlike traditional tarp covers. They also keep your pool cleaner, reduce maintenance, and offer a cleaner, more professional appearance.
Do you install safety fencing?
Yes. We install BabyLoc safety fencing, which provides a removable barrier to help protect children and pets while maintaining a clean, low-profile appearance
Can a concrete pool be converted to a liner or membrane system?
Yes. In many cases, failing or aging concrete pools can be renovated using a membrane liner system. This involves installing a reinforced liner over the existing structure, creating a watertight, smooth, and durable finish without the need for a full rebuild.
Membrane liners are a great option for pools experiencing leaks, surface deterioration, or ongoing maintenance issues. They can extend the life of the pool, improve appearance, and often provide a more cost-effective alternative to traditional resurfacing methods.
Every pool is different, so we evaluate the structure and condition before recommending the best solution.
Can you add steps or a sundeck to my liner pool?
Yes. Steps and sundecks can be added to most vinyl liner pools, depending on the existing structure and layout. This typically involves modifying the pool interior and installing new step or sun shelf forms, followed by a custom-fit liner designed specifically for the updated shape.
Adding steps or a sundeck not only improves accessibility and safety but also enhances the overall look and functionality of your pool. Sundecks are especially popular for lounging, shallow water relaxation, and creating a resort-style feel.
Every project is evaluated individually to ensure proper fit, structural compatibility, and long-term performance.
Can you add a handrail or ladder to my pool?
Yes. Handrails and ladders can be added to most pools to improve accessibility, safety, and overall usability. Installation typically involves securely anchoring the hardware into the deck, ensuring a clean, stable, and long-lasting fit.
There are a variety of styles and finishes available to match your pool and surrounding space, whether you’re looking for a simple entry point or added support for steps and shallow areas.
Renovations & Upgrades
Can a concrete pool be converted to a liner or membrane system?
Yes. In many cases, failing or aging concrete pools can be renovated using a membrane liner system. This involves installing a reinforced liner over the existing structure, creating a watertight, smooth, and durable finish without the need for a full rebuild.
Membrane liners are a great option for pools experiencing leaks, surface deterioration, or ongoing maintenance issues. They can extend the life of the pool, improve appearance, and often provide a more cost-effective alternative to traditional resurfacing methods.
Every pool is different, so we evaluate the structure and condition before recommending the best solution.
Can you add steps or a sundeck to my liner pool?
Yes. Steps and sundecks can be added to most vinyl liner pools, depending on the existing structure and layout. This typically involves modifying the pool interior and installing new step or sun shelf forms, followed by a custom-fit liner designed specifically for the updated shape.
Adding steps or a sundeck not only improves accessibility and safety but also enhances the overall look and functionality of your pool. Sundecks are especially popular for lounging, shallow water relaxation, and creating a resort-style feel.
Every project is evaluated individually to ensure proper fit, structural compatibility, and long-term performance.
Can you add a handrail or ladder to my pool?
Yes. Handrails and ladders can be added to most pools to improve accessibility, safety, and overall usability. Installation typically involves securely anchoring the hardware into the deck, ensuring a clean, stable, and long-lasting fit.
There are a variety of styles and finishes available to match your pool and surrounding space, whether you’re looking for a simple entry point or added support for steps and shallow areas.
